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Privacy Policy & Consent


Last Updated: 10/1/2025

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We value your trust. This Privacy Policy and Consent explains how we collect, use, and protect your information, and what you’re agreeing to when you begin services with us, whether in person or through telehealth.

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1. Information We Collect

We may collect:

  • Your name, date of birth, and contact details

  • Insurance and billing information

  • Emergency contact details

  • Medical or mental health history needed for treatment

  • Notes from sessions (stored securely)

  • Tech details like IP address if you use our website or client portal

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2. How We Use Your Information

We only use your information to:

  • Provide and document therapy services

  • Schedule and confirm appointments

  • Communicate with you about your care

  • Verify insurance and handle billing

  • Improve our services and keep records secure

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3. Text Message & Email Communications

  • By giving us your phone number, you agree to receive texts about appointments and updates.

  • You can opt out anytime by replying STOP or contacting us directly.

  • Standard text message rates may apply.

  • Email newsletters or announcements will only be sent if you opt in, and you can unsubscribe anytime.

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4. Sharing of Information

We do not sell your information. We may only share it when:

  • You give written consent (e.g., coordinating with another provider)

  • Required by law (like mandated reporting of abuse or threats of harm)

  • Needed for billing with your insurance company

  • In an emergency, if we believe you or someone else is in danger

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5. Your Rights

You have the right to:

  • See and request a copy of your records

  • Ask us to correct or update information

  • Withdraw consent or limit how your info is shared

  • File a complaint if you feel your privacy has been violated

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6. Security of Your Information

We follow HIPAA guidelines and use secure systems to protect your records. Still, no method is 100% risk-free when it comes to online transmission, so we use safeguards to reduce those risks.

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7. Telehealth Services

If you choose to participate in therapy through telehealth (video or phone sessions):

  • Sessions are conducted through HIPAA-compliant platforms to protect your privacy.

  • You are responsible for securing your own device, internet connection, and private space during sessions.

  • Telehealth may not be appropriate for all concerns. If at any time we feel in-person care is needed, we’ll discuss options with you.

  • By using telehealth services, you consent to the risks of electronic communication (such as potential interruptions or technical failures).

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8. Updates to This Policy

We may update this Privacy Policy and Consent from time to time. Any important changes will be shared with you through email or the client portal.

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9. Consent to Services & Communication

By signing forms, registering in our client portal, or attending sessions, you are giving your consent to:

  • Begin therapy services with L.I.F.E. with KB, LLC

  • Share accurate personal and health information so we can provide care

  • Allow us to contact you by phone, text, email, or client portal for appointments and administrative purposes

  • Allow the use of your information for billing, documentation, and coordination of care as needed

  • Participate in telehealth sessions, with the understanding of the benefits and risks

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You may withdraw or change your consent at any time by providing written notice. Please note that withdrawing consent may limit the services we can provide.

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